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FAQs

• Do you deliver and install outside London?

  Yes, we serve London ON as our home base and regularly travel within a 50km radius for events in communities like St. Thomas, Strathroy, Ingersoll, and Woodstock. For larger installs, we can go further. If your venue is outside that range, message us with the location and date and we will let you know what the travel fee looks like. We keep travel costs reasonable for weekend-market events (weddings, showers, birthdays) and for corporate accounts booking multiple events. The easiest way to check is to send us your event date and postal code and we will confirm availability and any added cost within a few hours. Balloon arch delivery and setup is included in our quoted price for local events, so there are no surprise fees at the door.

• How far in advance should I book?

  For weekend events like weddings, baby showers, and milestone birthdays in London Ontario, we recommend booking 4 to 6 weeks out. Wedding season (May through September) and graduation season (May through June) fill fastest, and our custom build slots go early in those months. That said, we do take shorter-notice bookings if the calendar has space. Two weeks out is usually fine for smaller setups like birthday arches or table centerpieces. One week out is possible for a rush fee. If your event is tomorrow and you are reading this, message us anyway. We have pulled off same-day setups before for the right install size. The earlier you book, the more time Brenda has to design something that fits your specific colors, theme, and space rather than working from a standard template.

• Do you do same-day or rush bookings?

  We do take rush bookings when the schedule allows. Events booked less than 14 days out carry a 25% rush fee, and events booked less than 7 days out carry a 50% rush fee. This covers the cost of sourcing materials on short notice and rearranging the production calendar. Same-day is case by case depending on what is already in production and what size of balloon installation you need. A small birthday arch or a cluster of balloons for a surprise party is more likely to work same-day than a full wedding garland or ceiling install. If you are in a time crunch, message us immediately with your event details, balloon arch style, and preferred colors, and we will tell you within the hour whether we can make it happen. We do not keep you waiting on a same-day inquiry.

• What is the price range for a balloon arch?

  Balloon arch pricing in London Ontario depends on size, style, and complexity. A small organic garland arch for a birthday photo spot or classroom starts around $160. A standard doorway or ceremony arch for a wedding or bridal shower typically runs $499 to $749. Large statement arches for venues, grand openings, or full wedding ceremony backdrops can reach $1,200 to $2,400 depending on the design. Geometric and structural arches that require framing sit at the higher end. The best way to get a number is to send us your event type, the space dimensions, your color palette, and any inspiration photos, and Brenda will put together a quote within 24 hours. There is no cost to quote and no pressure to book. Custom designs are our normal, not an upgrade.

• Can you match specific colors or themes?

  Yes, custom colors and themes are the foundation of how we work, not a special request. Brenda builds every installation to order, which means we can match a specific Pantone swatch, a venue's color scheme, a party's theme, or a brand's palette. For weddings and bridal showers, we regularly work from mood boards and Instagram saves. For corporate events in London, we can match branded colors for grand openings, product launches, and holiday parties. We do not use a catalog of pre-made arches. Every build is started fresh based on your event specs. If you have a photo of what you are picturing, or a color you want to match, send it over when you message us for a quote. The more specific the reference, the closer we get to exactly what you had in mind.

• Do you do corporate and branded events?

  Yes, corporate events and brand activations are a regular part of our work. We have done grand opening installations, holiday party setups, product launch backdrops, and office event decor for London Ontario businesses. For branded events, we can work from your company's color scheme and incorporate logos into balloon column designs or arch framing. Corporate clients typically book 2 to 4 weeks in advance for planned events, and we can often accommodate shorter timelines for smaller setups. We deliver, install, and clean up, so your team does not need to touch anything on the day. If you are an office manager, marketing coordinator, or executive assistant looking for a reliable vendor who shows up on time and sets up correctly, that is exactly what we do. Message us with your event date and we will send a package overview.

• Do you do graduation parties?

  Graduation season is one of our busiest stretches, typically running from May through June in London Ontario. We do balloon arches for backyard grad parties, number columns (Class of 2026 style), large balloon displays for school events and ceremonies, and full outdoor setups for family celebrations. Graduation balloon setups in London usually book up fast in April and early May, so the earlier you reach out, the more options you have for dates and custom designs. We can do school colors, graduation cap themes, photo backdrop walls, and name or number displays for milestone years. If you are planning a grad party for a family member, send us your date, the grad's school colors, and a rough idea of the space, and we will put together a quote. Most grad setups start around $160 for a simple arch and scale up from there for larger installs.

• Do you provide setup and installation at the venue?

  Yes, delivery and on-site setup are included in every quote. Brenda arrives before the event and installs everything directly in the venue so you do not have to manage logistics on your event day. For weddings and larger installations in London, we schedule arrival 2 to 3 hours before the event start. For smaller setups like birthday balloon arches or shower centerpieces, setup is typically 30 to 60 minutes. We coordinate with venues on access timing and work around any restrictions they have. If your venue has specific load-in rules, just let us know when you book and we will plan accordingly. Cleanup and removal after the event can be arranged at booking. You do not need to worry about breakdown or disposal. Everything from setup to cleanup is handled, so you can focus on your guests rather than the decor.

• Do you offer rentals or is everything custom-built?

  Everything we make is custom-built for your event. Balloon installations are not rental items, they are assembled fresh for each booking using new materials matched to your colors, theme, and space. There is no standard inventory you are pulling from. Brenda designs and builds every arch, wall, column, and centerpiece specifically for the event it is going to. This means your balloon decor in London will not look like what showed up at someone else's event last weekend. It is built for your date, your venue, and your color palette. Because each build is custom, pricing is based on size, complexity, and material cost rather than a flat rental fee. For ongoing corporate accounts that want recurring setups, we can build a standing arrangement to keep costs predictable. Message us with your event details and we will quote it accurately the first time.

• What is your cancellation policy?

  Cancellations made more than 7 days before the event date receive a 50% refund. Inside 7 days the booking is non-refundable, because by that point materials are sourced, production has started, and the delivery slot is reserved. To reschedule a balloon install, we ask for at least 72 hours notice before the scheduled date and we will check availability to arrange a new date. Weather-related rescheduling is also handled with 72 hours notice. Deposits secure your slot once paid. We ask for a 50% deposit at booking to confirm; events booked less than 7 days out require full payment upfront. Changes and cancellations should be sent in writing via email or DM so there is a clear record. If your event changes scope rather than cancels, message us before the 7-day window and we will adjust the quote where possible.

• What makes Balloonia different from other balloon vendors in London?

  Every install is built from scratch for your event. No catalog arches, no recycled props from a previous booking. Brenda starts with your colors, your venue dimensions, and what you actually want the space to feel like, then builds to that. She also delivers and installs on-site, so your event day has one fewer thing to coordinate. Most balloon orders in London still arrive as DIY kits or off-the-shelf packages. Balloonia is the custom-built alternative.